1.
I received my temporary user name and password and still
can't log in
This generally occurs because
the computer-generated user name/password combination is
incorrectly typed into the form. The best solution is to
copy and paste the text from the confirmation e-mail into
the form fields themselves.
If you don't know how to copy
and paste from an e-mail, please refer to Logging
into ShopKey5, for instructions.
If you copy and paste your
user name and password and still are not able to log in,
there might be something in your Internet or network settings
that is causing the problem. Write down any error messages
you may be getting and contact ShopKey5.com Technical Support
by phone at (800) 944-3877.
(Top)
2.
I know my user name but forgot my password
Contact Technical Support.
We will reset your password and send you new login information
via email. Then you will log in and change your password.
(Top)
3.
I forgot my user name.
Contact Technical Support.
We will reset your user name and password and send you new
login information via email. Then you will log in and change
your password.
(Top)
4.
I have successfully logged in before and know my user name
and password but am not able to log in now
If you are sure you are using
the correct user name/password, there are still a couple
of possible reasons you might not be able to log in:
If either of these situations applies, wait
15 minutes and try again. Security only temporarily locks
you out of the program.
If none of the above gets you into the program,
contact ShopKey5.com Technical Support by phone at (800) 944-3877.
5.
There is something I don't understand about the login procedure.
Your account activation e-mail
from ShopKey provides detailed information about logging
into ShopKey5.com. If you still aren't sure about how to
log in, please refer to Logging
into ShopKey5, for more detailed instructions.
(Top)
6.
I should have received my activation e-mail but haven't
yet.
When you ordered ShopKey5.com,
you should have been provided with an estimate of when to
expect your activation e-mail. If you feel you should have
received your activation e-mail but haven't yet, it's possible
that the activation e-mail went to an invalid e-mail address.
When an e-mail "bounces" back from an invalid
address, we contact that customer, but this takes time.
If you think this has happened please call us immediately
at (800) 944-3877.
(Top)
7. The username and
password allowed access for to the web trial but now it
does not allow access to the full version of ShopKey5.com
that I purchased.
If you used the trial
version of ShopKey5.com and you checked the Save Password
box on the login screen, you will need to clear the trial
password before activating your official version of ShopKey5.com.
To clear your trial password, perform the following steps:
-
Open
ShopKey5.com (if the password is saved, you
automatically enter the application).
-
Click the Setup
link in the upper right corner, then select User
Access.
-
Click the Clear
button to Clear saved password. And then click
OK.
-
Logout
of ShopKey5.com. When you log back into ShopKey5.com,
you should be presented with the login screen, enter
the temporary username and password provided in the
new welcome email and follow the directions.
