What is a "Real-Time" TSB?

Accessing TSBs

With every quarterly release of ShopKey, current subscribers receive hundreds of new Technical Service Bulletins (TSBs) on their new CDs/DVDs. The TSBs available in ShopKey5.com also get updated on the same quarterly basis. However, ShopKey adds new TSBs every week. To bridge the gap between TSBs that have been written and TSBs that are available to ShopKey subscribers, ShopKey Rewards has developed software and procedures to allow members to view "Real-Time" TSBs that are not yet available in any of our products.

How Does it Work?

When a ShopKey quarterly update is shipped, customers are brought current with available TSBs. Once a week, approved TSBs are moved into the ShopKey Rewards TSB repository and made available to ShopKey Rewards members. The total available TSB count continues to grow throughout the quarter as shown in the figure below:

When ShopKey's quarterly update is shipped in week 12, the repository is cleared and the process starts over again.

To provide some visibility as to what is available at any point in time, the first screen of the TSB viewer shows new TSBs added each week by vehicle. The first column shows Vehicle Make, the second column shows the weekly total and the last column shows the total for the quarter.

To help technicians quickly determine if a vehicle has any real-time TSBs, the drop-down lists only include those vehicles with TSBs. For example, if you are looking for real-time TSBs for an F-150 pickup and it doesn't appear in the lists, that is because there aren't any real-time TSBs in the ShopKey Rewards repository.

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