Logging Into ShopKey Rewards
Logging
In (first time)
Login problems in ShopKey
Rewards generally fall into one of the problem categories
listed below. Please review the problem categories before
calling for help. If your situation is not addressed, complete
our Rewards
Service form. A qualified support representative will
contact you by e-mail. Please do not call us with ShopKey
Rewards issues. ShopKey Rewards support is being provided
electronically (form and e-mail) only.
1.
I received my activation user name and password but still
can't log in.
This generally occurs because
the computer-generated user name/password combination is
incorrectly typed into the form. The best solution is to
copy and paste the text from the confirmation e-mail into
the form fields themselves.
If you don't know how to copy
and paste from an e-mail, please refer to Logging
into ShopKey Rewards, for instructions.
If you copy and paste your
user name and password and still are not able to log in,
there might be something in your Internet or network settings
that is causing the problem. Write down any error messages
you may be getting and contact ShopKey Rewards Technical
Support via our Online
Technical Support Form.
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2.
I know my login name but forgot my password.
Use our convenient User
Reset form. Once you have completed the form, a temporary
login will be sent to you via e-mail. You then complete
the activation process and will create a new user name and
password for your account.
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3.
I forgot my login name/password
Use our convenient User
Reset form. Once you have completed the form, a temporary
login will be sent to you via e-mail. You then complete
the activation process and will create a new user name and
password for your account.
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4.
I have successfully logged in before and know my user name
and password but am not able to log in now
If you are sure you are using
the correct user name/password, there are still a couple
of possible reasons you might not be able to log in:
If either of these situations applies, wait
15 minutes and try again. Security only temporarily locks
you out of the program.
5.
There is something I don't understand about the login procedure.
Your account activation e-mail
from ShopKey provides detailed information about logging
into ShopKey Rewards. If you still aren't sure about how
to log in, please refer to Logging
into ShopKey Rewards, for more detailed instructions.
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6.
I should have received my activation package but haven't
yet.
If you haven't received your
package yet and believe you should have already, contact
Rewards Service via the Online
Technical Support Form. Ask to have your status validated
and for an estimated date that you can expect to receive
your activation package.
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7.
I lost my Welcome Kit. What do I do now?
If you have NOT previously
activated your membership, you can activate even if you
can't find your Welcome kit. Just enter the following
values:
Once you have entered all
codes including a valid E-Mail Address your eligibility
will be checked against our database. You will receive
an e-mail within 15-30 minutes confirming your membership
activation and containing your Temporary ID and Password.
This information will contain all of the information you
need to login to ShopKey Rewards.
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